Casinos classic often have a distinct scent, one strongly associated by tobacco. But as smoking rates decline, casinos are exploring new ways to create inviting atmospheres that attract a larger clientele. Replacing the smell of cigarettes with refreshing aromas could be key to this transformation. Research suggest that specific scents can impact

Waiting on hold can be a frustrating experience for customers. Unhappily, long hold times often result in call abandonment, where customers hang up before reaching a representative. To minimize this, businesses must take action to retain customers while they wait. Offer engaging content, such as music, announcements, or even interactive activities